I am just amazed at the poor service some Santa Clarita business's have. You would think with todays review sites and complaint sites that a local company would take great strides to provide excellent customer service.
As i write this, I have been waiting at home for a service technician to show up for some repairs. Instead of talking negatively about a fellow business in Santa Clarita, i thought i would share my thoughts on the topic of giving good customer service.
Here was what i was reminded of and what we should all be striving for.
First call to the office – When someone calls your place of business, this is your first chance to set the stage and let them know that they are working with true professionals. When you call our Santa Clarita divorce service, you will be greeted by one of our two full time receptionists. We know your decision to use our service or not starts from the time the phone rings.
Initial phone call and consultation – This is your time to shine. To provide information and answers that help your potential client “fix” whatever problem they are trying to solve.
When people call us, they have generally spent quite a bit of time on our blogs and have some follow up questions. We are an outbound marketing company which means we attract clients to our business by providing information on our blogs. This continues on when you call us. It is our job to provide you with all the information on how we can help with your divorce situation and not to try to “sell” or “close” you.
Follow up – Follow up is good way to continue your customer service. The type of service you offer will dictate what kind of follow up you do. We provide a divorce service and we are considerate and understanding that this is not a pleasant issue you are dealing with. Our follow ups are simple. We reach out via email to see if there are any additional questions.
We feel that great customer service is critical in any business to survive. But this should not be the reason you provide great service. You should simply provide a level of service you would expect if you were on the other end of the phone.
We are a divorce service. “service” being the operative word. We are here to serve you and help you through your divorce or other family law related issues.