Customer Service Matters During Divorce | Santa Clarita
It is often said that one of the biggest complaints in the legal profession (actually is was specifically addressed regarding attorneys) is the lack of customer service and not being able to get in touch with the person who is helping them.
We hear it from our clients all the time who previously worked with an attorney to complete their divorce. They don’t come right out and complain, rather they usually comment on the fact that they were surprised that their phone call is answered every time or that we are really fast in responding to their emails.
Personally, I hate when I send an email to someone and don’t get a reply back within a certain amount of time. If I am not with a client, I will usually at least say I received the email and will respond later when I have time. That goes a long way toward providing good customer service.
We understand that you are going through a trying experience. One that is complicated and unpleasant. When you have a question, you want it answered. You don’t want to have to wait several days for someone to get back to you, or to go to voicemail all the time.
These things don’t happen with us. I mean, sometimes we won’t be able to address your concern right on the spot due to working with a client, but we do know that whatever you are calling us for is important to you, or you would not have called in the first place.
When you work with us, we will work hard to address your concerns as quickly as possible. From our full time reception staff to our knowledgeable legal document assistants, we will take good care of you.
Give us a call to discuss your specific divorce questions and concerns.